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This quick installation guide will take you through syncing your customer data with Gather via Intercom.
In order to sync Intercom Companies and Users, Gather requires all accounts and users to have a unique ID that is consistent across all the integrations you use. This is because Gather needs to know how to link an account or user from one service with an account or user from another. Read more about account and user IDs
Therefore in Intercom, Your
companies must store your account ID in the
company_id field and
users must store your user ID in the
Go to Integrations in Gather and click
Add New Integration and choose
As mentioned, Gather requires you use the
user_id for any companies and users you want to sync to Gather. We do also support a sync method that only updates existing accounts/users, but we won't touch on that here.
Sync modechoose "Create".
Intercom company field, enter
Intercom user field, enter
Add. This will open up a new window that asks you to allow Gather to access your Intercom account. Once you've authenticated, Gather will start syncing your companies and contacts from Intercom with your accounts and users. The syncing rules are as follows:
Any time a company or user in Intercom is changed, it's synced in real-time with the respective account or user in Gather.
Accounts, the following properties are synced:
User, the following properties are synced:
If you're not sure how you've set up Intercom or you're not able to connect it properly to Gather, drop us a line at email@example.com and we'll help you get set up.